For 18 years I helped companies to boost their business performance.

I worked on over 60 projects in area of Customer Care, Satisfaction and Retention for 40 local and global players, with an average budget of 5-7 mil $ and teams up to 1300 people.

I can help You boost Your business results by:

• building or developing high performing multi-channel customer care operations

• improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

• developing Your teams’ skills to excel front and back-office operations and Customer relations

• preparing and executing efficient Voice of the Customer and Customer Advocacy approach

I will help You manage challenges and risks when changes affect people, operations and technology.

You can find out more about me on Linkedin here.

It’s easy to check how I can help You - let’s hop on a call