For 18 years I helped companies to boost their business performance.
I worked on over 60 projects in area of Customer Care, Satisfaction and Retention for 40 local and global players, with an average budget of 5-7 mil $ and teams up to 1300 people.
I can help You boost Your business results by:
building or developing high performing multi-channel customer care operations
improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions
developing Your teams’ skills to excel front and back-office operations and Customer relations
preparing and executing efficient Voice of the Customer and Customer Advocacy approach
I will help You manage challenges and risks when changes affect people, operations and technology.
You can find out more about me on Linkedin here.
It’s easy to check how I can help You - let’s hop on a call